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by M.Mao
Fri Apr 21, 2017 5:42 pm
Forum: Data Recovery Wizard
Topic: Deep scan shows files but after completing scan the files are gone
Replies: 4
Views: 113

Re: Deep scan shows files but after completing scan the files are gone

Hi JOEB50, Perhaps the software thought these files were invalid files, so it removed them from the file list tree. You may pause the scan once it lists the files you want, then try to recover them. By the way, could you let me know the version you are running, Professional or Free? The latest versi...
by M.Mao
Mon Mar 20, 2017 6:02 pm
Forum: Data Recovery Wizard
Topic: Data Recovery Wizard Pro 11.0: No Options in "More" menu
Replies: 5
Views: 228

Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Hi wanne,

According to the error scan result, I believe your drive must has read error or even physical error. You probably need to send it to repair instead.
by M.Mao
Mon Mar 20, 2017 5:59 pm
Forum: Data Recovery Wizard
Topic: How to recover undeleted files?
Replies: 6
Views: 366

Re: How to recover undeleted files?

Hi yashzn,

If the structure of the RAID0 has been broken, the data cannot be recovered as every file is splitted and saved into the 2 drives together. You may consider using RAID 1 or make regular backup in the future.
by M.Mao
Mon Mar 20, 2017 5:56 pm
Forum: Data Recovery Wizard
Topic: Unable to find files on drive
Replies: 3
Views: 133

Re: Unable to find files on drive

Hi Pawsie,

Thank you for the information.

It looks like that the status of the drive is not just RAW only and it probably has other logical errors. You can change a computer and USB cable to try again. Please make sure the drive can be recognized with correct size by our product.
by M.Mao
Fri Mar 17, 2017 5:53 pm
Forum: Data Recovery Wizard
Topic: Data Recovery Wizard Pro 11.0: No Options in "More" menu
Replies: 5
Views: 228

Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Hi wanne, The new version will skip the bad sector automatically after reading it without responce in several seconds. You have to wait patiently. Could you attach a screenshot of Disk Management (right click "Computer" and choose "Manage" -> "Storage" -> "Disk Man...
by M.Mao
Mon Mar 06, 2017 6:24 pm
Forum: Data Recovery Wizard
Topic: Finds less 2nd time than first, not organized like Windows
Replies: 4
Views: 243

Re: Finds less 2nd time than first, not organized like Windows

Hi Rick, Thank you for the information in detail. If you are still using the old 10.x version, please upgrade to 11.0 version first: http://download.easeus.com/trial/drw_trial.exe After that, you should select the right lost partitoin in the "Lost Partition Drives" to start the scan. If it...
by M.Mao
Wed Mar 01, 2017 6:17 pm
Forum: Data Recovery Wizard
Topic: Urgent!! Please help. I cannot open the files. Unreadable file message.
Replies: 1
Views: 138

Re: Urgent!! Please help. I cannot open the files. Unreadable file message.

Hi Fonny,

We have replied your email. Please contact us by online chat to start the remote session.
by M.Mao
Wed Mar 01, 2017 6:13 pm
Forum: Data Recovery Wizard
Topic: Files recovered but can't open
Replies: 9
Views: 543

Re: Files recovered but can't open

Hi Winnie,

We have replied your email. Please check it.
by M.Mao
Sat Feb 18, 2017 9:14 am
Forum: Data Recovery Wizard
Topic: Can I recover from just one folder?
Replies: 3
Views: 273

Re: Can I recover from just one folder?

Hi yashzn,

Currently there's no method to only scan the lost folder. However, you may pause the scan and search the files to check if this lost folder has been found in the scan result.
http://kb.easeus.com/art.php?id=30009
by M.Mao
Fri Feb 03, 2017 6:42 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: ETB 10 Can't See Drives & Partitions After Drive Failure & Replacement
Replies: 5
Views: 467

Re: ETB 10 Can't See Drives & Partitions After Drive Failure & Replacement

Hi twokatmew, It looks like the drivers of this software were not installed correctly. Please completely uninstall it to have a try. If it still does not work, please contact us by online chat to get remote session. Here's the chat link: https://secure.livechatinc.com/licence/1389892/open_chat.cgi?g...
by M.Mao
Fri Feb 03, 2017 6:33 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Failed Backup retries
Replies: 4
Views: 382

Re: Failed Backup retries

Hi blazeblade,

Thank you for the information.

Currently our product only supports "Run missed backup at system startup if computer is shutdown". We will consider your requirement.
by M.Mao
Fri Feb 03, 2017 6:28 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: EaseUS Genuine or Misleading Info?
Replies: 20
Views: 1170

Re: EaseUS Genuine or Misleading Info?

Hi FcaeBuok,

The backup speed will be almost the same if they are making the backup for the regular small files. The backup method of Home and higher versions mainly improved the backup speed of defragments and large data.
by M.Mao
Fri Feb 03, 2017 10:13 am
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: For the life of me, I can't figure out how to merge two un-adjacent partitions!
Replies: 11
Views: 829

Re: For the life of me, I can't figure out how to merge two un-adjacent partitions!

Hi capella,

Please create a txt file named 'EpmStart' under "C:\WINDOWS", and input 'EpmStart' in this txt file. After that, you may run our product and do the operation again.
by M.Mao
Fri Feb 03, 2017 10:04 am
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Failed Backup retries
Replies: 4
Views: 382

Re: Failed Backup retries

Hi blazeblade,

The backup will fail without retrying if it cannot find the backup destination. Howver, it will run again when the external drive is connected next time. Please don't worry.
by M.Mao
Fri Feb 03, 2017 9:57 am
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: How to Backup Exchange Without Duplicate Backup of Database File?
Replies: 2
Views: 266

Re: How to Backup Exchange Without Duplicate Backup of Database File?

Hi consultant1027, You can do both of the backup jobs without issue. Please refer to the screenshot to exclude the *.edb files in file backup job: Screenshot.png Our product allows you to restore Exchange via Storage Group and Mail box. You can test the Trial version: http://download.easeus.com/tria...

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