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by Kenn
Fri Apr 14, 2017 5:41 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Is GIMP part of EaseUS todo backup?
Replies: 15
Views: 301

Re: Is GIMP part of EaseUS todo backup?

Hi jadinolf,

It is strange, could you please attach a screenshot of the Secunia warning?
by Kenn
Thu Apr 13, 2017 5:09 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Is GIMP part of EaseUS todo backup?
Replies: 15
Views: 301

Re: Is GIMP part of EaseUS todo backup?

Hi jadinolf,

Our product will capture driver files from computer into the Build PE folder when you creating the WinPE emergency disk.

Please check whether the file from GIMP is a driver file.

It is better that you can attach a screenshot for further analysis.
by Kenn
Thu Apr 13, 2017 5:01 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Actual content of .pbd (file backup)
Replies: 4
Views: 86

Re: Actual content of .pbd (file backup)

Hi ChrisDR,

With our product, you can directly browse the full backup PBD file via Windows explorer.

For the incremental or differential backup, if it is the disk/partition or system backup, please mount the target image with Mount option. Then browse your needed files under mounted drive.
by Kenn
Tue Apr 11, 2017 5:50 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Help with backup center setup.
Replies: 1
Views: 47

Re: Help with backup center setup.

Hi Keithp, Thanks for contacting us. Please downoad the Trial version of EaseUS Todo Backup from our website: http://www.easeus.com/backup-software/ Then browse the setup package file of EaseUS Todo Backup and click the upload option. For details, plaese see our online help: http://www.easeus.com/su...
by Kenn
Tue Apr 11, 2017 4:52 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Can't Restore .pbd with WinPE
Replies: 3
Views: 80

Re: Can't Restore .pbd with WinPE

Hi al.baker,

We have received your email and replied you. Please check.
by Kenn
Tue Apr 11, 2017 4:19 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Pre-sales: backup to NAS folder impersonating other user
Replies: 7
Views: 150

Re: Pre-sales: backup to NAS folder impersonating other user

Hi ChrisDR,

With our EaseUS Todo Backup, the backup plan can be exported. Please see the online help from this link:
http://www.easeus.com/support/todo-back ... -Task.html
by Kenn
Thu Mar 30, 2017 5:19 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Home Trial
Replies: 8
Views: 233

Re: Home Trial

Hi Crocaine,

With our product, it can help you to back up the data from the NAS to local HDD.

Please click the FIle Backup option at first. Then expand Network and browse your NAS network share folder to back up.
by Kenn
Thu Mar 30, 2017 5:14 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: partition 1 of disk 1 check failed
Replies: 1
Views: 72

Re: partition 1 of disk 1 check failed

Hi Pablo83,

Thanks for contacting us.

We have also received your email and replied you, please check.
by Kenn
Thu Mar 30, 2017 5:08 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Success vs. Failure
Replies: 5
Views: 173

Re: Success vs. Failure

Hi mikeyww,

Thanks for contacting us.

1. Regarding the backup issue, could you please attach the related logs and the contents of email notification for analysis?

2. Can you give us a screenshot to explain your requirement for the logs, so that we can improve our product in the future.
by Kenn
Tue Mar 28, 2017 5:55 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Home Trial
Replies: 8
Views: 233

Re: Home Trial

Hi Crocaine,

Please do not click Shut down anyway. In the case, EaseUS Todo Backup was creating the backup.
Normally, It will help you shut down PC when backup completes.
by Kenn
Thu Mar 23, 2017 3:38 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Exchange 2016 Mailbox restore
Replies: 1
Views: 87

Re: Exchange 2016 Mailbox restore

Hi heritagecu, Thanks for contacting us. With our current version of EaseUS Todo Backup, the date of Exchange Mailbox is not backed up into the image. You will get the new Windows modified date and time after restoration. Sorry for the inconvenience. To help you, we have submitted this requirement t...
by Kenn
Thu Mar 23, 2017 3:18 pm
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: Preparing for Migration
Replies: 3
Views: 163

Re: Preparing for Migration

Hi Coffee999, To my knowledge, normally, the computer can automatically boot from the system drive if there is only one hard drive in motherboard. So there is the reason why Gap suggested that you remove the old os drive. If you are familiar with BIOS, you can directly set the boot order instead tha...
by Kenn
Tue Mar 21, 2017 5:28 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Smart backup should not wake computer
Replies: 3
Views: 163

Re: Smart backup should not wake computer

Hi mwinslett,

Thanks for your good suggestions.

We have submitted int to our development department.

If you need any further assistance, please feel free to contact us.
by Kenn
Mon Mar 20, 2017 1:35 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Recovery media doesn't load
Replies: 3
Views: 146

Re: Recovery media doesn't load

Hi Calab,

Thanks for letting us know that.

Your experience will be helpful for other users who run into same issue.
by Kenn
Mon Mar 13, 2017 5:46 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Browser Hijack Malware
Replies: 1
Views: 98

Re: Browser Hijack Malware

Hi grimtwin,

Please accept our apologies for the plus application in our Free version.

Please try to clean them with uninstaller tool. For example:
http://www.aidud.com/viewtopic.php?f=18&t=751

Our Trial version is pure and clean:
http://download.easeus.com/trial/tbh_trial.exe

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