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by Syche
Sat Apr 22, 2017 6:02 pm
Forum: Data Recovery Wizard
Topic: Deep scan shows files but after completing scan the files are gone
Replies: 4
Views: 80

Re: Deep scan shows files but after completing scan the files are gone

Dear JOEB50,

Thank you for your reply.

We are welling to set up a remote session to help you check the issue.

We'll send you the details about this via email.

Looking forward to your reply.
by Syche
Sat Apr 22, 2017 5:58 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Can I use my PC while cloning with ETB?
Replies: 3
Views: 56

Re: Can I use my PC while cloning with ETB?

Dear roma247 ,
Thank you for contacting us.
We found that you contacted us via email on the same issue.
We've applied you by email.
Please kindly have a check.
Should you need any further assistance, please feel free to contact us.
by Syche
Thu Apr 20, 2017 8:49 am
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Restore fails with Incorrect Image file error #0x2290433E
Replies: 1
Views: 22

Re: Restore fails with Incorrect Image file error #0x2290433E

Dear dslabbekoorn, Thank you for contacting us. To better assist you, could you please kindly advise us the following information: 1. What type of backup image files are they, e.g. file backup or system/volume/disk backup? 2. Have you tried to copy these backup files to a local external USB disk to ...
by Syche
Tue Apr 18, 2017 4:10 pm
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: How to convert Part Type MBR to GPT in EaseUS 10.5 Professional
Replies: 1
Views: 81

Re: How to convert Part Type MBR to GPT in EaseUS 10.5 Professional

Dear ceecil1959, Thank you for contacting us. The system disk conversion from MBR to GPT feature has been added since the 11.5 version which you can refer to: http://www.partition-tool.com/easeus-partition-manager/history.htm#2016 In this case, if you'd like to use this new feature, we would recomme...
by Syche
Mon Apr 10, 2017 5:47 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Pre-sales: backup to NAS folder impersonating other user
Replies: 7
Views: 150

Re: Pre-sales: backup to NAS folder impersonating other user

Dear ChrisDR, Thank you for sharing us the experience with Todo Backup. For the ransomeware attack, the most important thing to keep in mind is to keep the software from access from the backup file. In this case, it would be recommended that you duplicated your backup image to a cloud storage servic...
by Syche
Thu Apr 06, 2017 5:38 pm
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: Activation failed
Replies: 4
Views: 106

Re: Activation failed

Dear Inofor,

Thank you for contacting us.

Please kindly advise us your license code by sending it to the "support@partition-tool.com".

We'll help you reset the license code to release the former occupied activation seat.

Looking forward to your reply and we are ready to help.
by Syche
Fri Mar 31, 2017 6:09 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Use of flash drive as target when cloning. Issues?
Replies: 4
Views: 109

Re: Use of flash drive as target when cloning. Issues?

Dear frank1492, Due to the Windows limitation, only the first partition on the USB flash drive will be assigned a drive letter and be accessible. In this case, we are afraid that a USB flash drive would not be a properly destination to boot up from the drive even if cloned to. Meanwhile, we have a p...
by Syche
Fri Mar 31, 2017 6:05 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: File Restore date
Replies: 3
Views: 277

Re: File Restore date

Dear nickba,

Thank you for your inquiry.

There has not been a fixed date to solve the issue yet.

We'll keep tracking the issue.
by Syche
Sat Mar 25, 2017 5:47 pm
Forum: Data Recovery Wizard
Topic: Deleted Bitlocker Partition
Replies: 8
Views: 266

Re: Deleted Bitlocker Partition

Dear RaymondLC92, Thank you for your reply. Sorry that EaseUS do not have a direct method to help undelete a deleted bitlocker partition. However, I've found a promising solution for you as: https://www.normanbauer.com/2013/07/25/how-to-recover-data-from-a-deleted-bitlocker-enabled-partition/ It wou...
by Syche
Sat Mar 25, 2017 5:32 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Can EaseUS Todo Backup make backups and restore veracrypt encryted Windows 10?
Replies: 6
Views: 224

Re: Can EaseUS Todo Backup make backups and restore veracrypt encryted Windows 10?

Dear cec, Thank you for sharing us the information. As encryption can be divided into mainly file-level encryption and disk/partition-level. For Todo Backup, if a file-level backup has been applied to a disk-level encrypted disk or partition, the files would not be able to be restored properly. We f...
by Syche
Sat Mar 25, 2017 5:26 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Clone to smaller SSD Todo 10
Replies: 1
Views: 74

Re: Clone to smaller SSD Todo 10

Dear mrboonmee, Thank you for contacting us. The EaseUS Todo Backup Home 10.0 is still holding the same user interface. When cloning a large HDD to a small SSD, as long as the used space on the original HDD is less than the SSD capacity, the Todo Backup Home will automatically adjust the layout on t...
by Syche
Sat Mar 25, 2017 5:22 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Promo code prices
Replies: 1
Views: 91

Re: Promo code prices

Dear cec,

Thank you for contacting us.

To help further check the issue, could you please kindly send us the purchase link you got when clicking the email promotion?

We'll definitely look into the issue.
by Syche
Sun Feb 05, 2017 3:18 pm
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: For the life of me, I can't figure out how to merge two un-adjacent partitions!
Replies: 11
Views: 783

Re: For the life of me, I can't figure out how to merge two un-adjacent partitions!

Dear capella,

Thank you for your reply.

Would it be possible that we help solve your issue with a remote session?

I've sent the necessary information to you via an email.

I hope that we can get this issue solved via the remote session as soon as possible.
by Syche
Sun Feb 05, 2017 3:13 pm
Forum: EaseUS Todo Backup (for paid users or pre-sales questions only)
Topic: Please advise if C:\EUMONBMP.SYS came from EaseUS, and why
Replies: 7
Views: 12615

Re: Please advise if C:\EUMONBMP.SYS came from EaseUS, and why

Dear cdgoldin, Thanks for contacting us. We can confirm that the eumonbmp.sys file is a driver of our product. It will access the drive information of the drives to prepare for the backup or clone task and sometimes be miss-reported as a virus. However, we've run fully and completely antivirus scan ...
by Syche
Thu Feb 02, 2017 9:51 pm
Forum: EaseUS Partition Master (for paid users or pre-sales questions only)
Topic: For the life of me, I can't figure out how to merge two un-adjacent partitions!
Replies: 11
Views: 783

Re: For the life of me, I can't figure out how to merge two un-adjacent partitions!

Dear capella, Thank you for contacting us. Below is a link on how to expand the C: drive: http://kb.easeus.com/art.php?id=20006 In your case, it seems that you should be able drag the *:WinRE_DRV partition backwards to be next to the small *:LRS_ESP drive. Then the unallocated space should be next t...

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