Thank you for your reply.
Please give it a try to login with the local administrator account then let us know the result.
If the same issue still persists, we would arrange a remote session for your issue.
We found we are 6 hours earlier than you, our work time is 9am - 11am, 1pm - 5:30pm, that is your time 3am-5am, 7am-11:30am.
Please have a check the time period above then let us know when will be available for you.
To save your time, you could also contact us via live chat:http://www.easeus.com/support/chat.htm
Thanks in advance for your time and cooperation.