Recovery media doesn't load

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Calab
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Recovery media doesn't load

Postby Calab » Sat Mar 18, 2017 7:16 am

I have created the recovery media a few times and when I try to boot from a USB stick or a USB hard drive it loads some Windows files, the shows the animated "Starting Windows" screen and just stays there. The graphic stay animated, so the computer isn't freezing, but the software never loads. Any idea what could be happening?

Media was created using ToDo Backup Workstation v9.2.0.0 build 20160706.

Computer I'm trying to boot is an Asus M32BF system.

Thanks

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Tomas
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Re: Recovery media doesn't load

Postby Tomas » Sat Mar 18, 2017 5:19 pm

Hi Calab,

Thank you for contacting us.

Please send us the following information, we will send you an .iso file to burn a WinPE bootable disk directly:

1. What's your Windows edition? Windows 7, Windows 8 or other?

2. What's the system type? 32 bit or 64 bit?

3. Are you using BIOS or UEFI boot mode? How to check this, please visit:

http://aidud.com/viewtopic.php?f=18&t=784
Alex
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EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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Calab
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Re: Recovery media doesn't load

Postby Calab » Mon Mar 20, 2017 2:59 am

I found my issue...

In the BIOS settings there is a "Secure Boot" feature. Once I disabled this I was able to boot the recovery disks.

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Kenn
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Re: Recovery media doesn't load

Postby Kenn » Mon Mar 20, 2017 1:35 pm

Hi Calab,

Thanks for letting us know that.

Your experience will be helpful for other users who run into same issue.
Ken
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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