We are truly sorry for the inconvenience.
To further troubleshoot the issue, please download the patch file from the link below:http://www.recovery-soft.com/down/EMS_140404.zip
Then extract the files and use them to replace the files in the "bin" folder under the installation directory of our software.
After that, please rerun our software and try again.
If the issue persists, please run ‘EMSReport.exe’ in Bin folder under the installation path to send us the error report for further analysis.