Data Recovery Wizard Pro 11.0: No Options in "More" menu

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wanne
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Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby wanne » Fri Mar 17, 2017 3:00 am

Hello,

I am using "Data Recovery Wizard Professional 11.0" to recover my corrupt hard disk.
The progress stucks for hours on "scanning bad sectors". In the help file I read that I can "Ignore bad sectors" in the Options menu, but I don't have the Options menu when I click on the "More" button.

See the screenshot below.
Image

So how can I "ignore bad sectors" on the scan? Please help. Thanks.

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M.Mao
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Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby M.Mao » Fri Mar 17, 2017 5:53 pm

Hi wanne,

The new version will skip the bad sector automatically after reading it without responce in several seconds. You have to wait patiently.

Could you attach a screenshot of Disk Management (right click "Computer" and choose "Manage" -> "Storage" -> "Disk Management")? We need to confirm the status of your hard drive before giving you more suggestions.

Attention:
DO NOT change anything to the drive in which the lost data is saved. Otherwise, it will cause the overwriting of the data and permanent data loss.
Mark
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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wanne
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Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby wanne » Sat Mar 18, 2017 5:15 am

Hi,

It seems like an endless loop. For example, the scan time goes down from 1h18min to 1h15min while reading bad sectors. Then it jumps back to 1h18min and goes down again to 1h15min. This seems to be endless at least for a few hours than I stopped the scan.

Do you think it will finish anytime?

My harddisk is not shown in disk Management. It takes about 20 minutes before the harddisk is available for data recovery wizard. It is listed as Lost Partition and windows prompts many times to format the drive (after 20-30 minutes)

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Tomas
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Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby Tomas » Sat Mar 18, 2017 5:37 pm

Hi Wanne,

It is abnormal to cost our software 20 minutes to detect the drive. The drive should have serious physical issue.

Please use the 'Error Scan' feature in HD Tunes in the following link to check the drive and let us have the result first:

http://www.hdtune.com/index.html
Alex
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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wanne
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Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby wanne » Mon Mar 20, 2017 4:36 pm

Hi,

i just scanned "Error Scan" with HD Tune Pro and here are the results:

HD Tune Pro: USB 3.0 LucidPort USB300 Error Scan

Scanned data : 163 mB
Damaged Blocks : 100.0 %
Elapsed Time : 0:03
1 Error at 0 MB (LBA 0)
2 Error at 0 MB (LBA 128)
3 Error at 0 MB (LBA 256)
4 Error at 0 MB (LBA 384)
5 Error at 0 MB (LBA 512)
6 Error at 0 MB (LBA 640)
7 Error at 0 MB (LBA 768)
8 Error at 0 MB (LBA 896)
.
.
.
2499 Error at 156 MB (LBA 319744)
2500 Error at 156 MB (LBA 319872)

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M.Mao
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Re: Data Recovery Wizard Pro 11.0: No Options in "More" menu

Postby M.Mao » Mon Mar 20, 2017 6:02 pm

Hi wanne,

According to the error scan result, I believe your drive must has read error or even physical error. You probably need to send it to repair instead.
Mark
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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