Hi, I recently made a number of changes to my computer and in the process lost all my media files. To give some background, I have a desktop running W7 and had a NAS enclosure with two hard drives which stored all my media. I recently decided to upgrade to W8 and move the hard drives from the NAS and put them in my desktop. I found out that the drives from the NAS were formatted with EXT partitions and since I had all my media from them backed up to a cloud backup service I repartioned both drives to NTFS so Windows could recognize them. But because of a mistake on my part the cloud service deleted all of my backups. I have W8 installed now and have been trying to restore the data from these drives using your software. Right now I'm using the free version just to see if it will work and will happily purchase the progam if it does. I've run two scans with this software. The first scan was with default program settings and it found, from what I could tell, all of my files. However, when I recovered a couple of videos to test it, none of them would play. It gives me an error that Windows Media Player can't play them, and VLC will play the first split second then stop. So then I read through these forums and and tried running the program using these steps:
1. Choose 'Complete Recovery', select the file types you want to recover, and then select the partition or device which you want to recover from,;
2. Choose the "Option" above and uncheck all the items in the "FAT 12/16/32","NTFS","Common" page, and keep the default setting in "RAW" page, then click "OK" to ensure it, program will return to device list page. Click "Next" to continue.
3. After the "Intelligent Searching", there will be one or more partitions; you can choose the highest suggestion partition. If it doesn't work, please choose more partitions (max 4) at the same time to recover.
Again, it finds the videos but they won't play. I haven't tried the last part, choosing multiple paritions to recover, so I'll give that a shot. And to be specific, I'm trying to recover predominantly media files i.e. music (mp3s, WMA), videos (.avi, mp4, mov), and pictures. I'd appreciate any help here because this is a couple years of videos of my son and family, years and years of music, pictures dating back to the beginning of college and includes my wedding, and about 250 movies I had ripped. The only thing I've done to these drives is reparition them. I have not written or copied anything new to them at all.