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Deep scan shows files but after completing scan the files are gone

Posted: Thu Apr 20, 2017 9:45 pm
by JOEB50
Hi, so im using the deepscan mode on an external hardrive which i accidentally formatted, i have lost many things from this.

When i choose to do deep scan i can see it detects all of my files.
Once the deep scan is complete it doesnt list my files.

Please help :(

Re: Deep scan shows files but after completing scan the files are gone

Posted: Fri Apr 21, 2017 5:42 pm
by M.Mao
Hi JOEB50,

Perhaps the software thought these files were invalid files, so it removed them from the file list tree. You may pause the scan once it lists the files you want, then try to recover them.

By the way, could you let me know the version you are running, Professional or Free? The latest version is 11.0:
http://www.easeus.com/data-recovery-software/

Re: Deep scan shows files but after completing scan the files are gone

Posted: Fri Apr 21, 2017 8:08 pm
by JOEB50
Hi Thanks for replying so quickly.

Its the newest Version I downloaded it only yesterday and i am currently using the free version, I would upgrade if i thought that was necessary.
When i pause and download the files during the scan then they download but only at 0mb and i am unable to open them. I have tried scanning multiple times with different usb ports.

Any other suggestions please?

Thanks

Re: Deep scan shows files but after completing scan the files are gone

Posted: Sat Apr 22, 2017 6:02 pm
by Syche
Dear JOEB50,

Thank you for your reply.

We are welling to set up a remote session to help you check the issue.

We'll send you the details about this via email.

Looking forward to your reply.

Re: Deep scan shows files but after completing scan the files are gone

Posted: Sat Apr 22, 2017 6:27 pm
by JOEB50
Ok ThankYou,

I have responded to your E-mail, Please tell me further instructions

Thanks