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tkl1126
Newbie
Joined: 12 Aug 2009
Posts: 7
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 Posted: Wed Aug 12, 2009 9:14 am Post subject: Problems with Recovery |
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| After 9 hours of scanning to build a directory/file ident and recovery, the programs just stops and the computer crashes. Very frustrating. It seems I can't get back to that file recovery area without having to start over. Any suggestions? |
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tkl1126
Newbie
Joined: 12 Aug 2009
Posts: 7
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| Posted: Wed Aug 12, 2009 9:39 am Post subject: Re: Problems with Recovery |
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[quote=\\\"tkl1126\\\"]After 9 hours of scanning to build a directory/file ident and recovery, the programs just stops and the computer crashes. Very frustrating. It seems I can\\\'t get back to that file recovery area without having to start over. Any suggestions?[/quote]
Also, have reviewed the posts here in forum and have followed some suggestions with no joy. There are no dump files or log reports in the DRW.
Also, response time is less than expected given the difficulty of this process. |
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tkl1126
Newbie
Joined: 12 Aug 2009
Posts: 7
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| Posted: Wed Aug 12, 2009 11:33 am Post subject: Re: Problems with Recovery |
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| tkl1126 wrote: | | [quote=\\\"tkl1126\\\"]After 9 hours of scanning to build a directory/file ident and recovery, the programs just stops and the computer crashes. Very frustrating. It seems I can\\\'t get back to that file recovery area without having to start over. Any suggestions? |
Also, have reviewed the posts here in forum and have followed some suggestions with no joy. There are no dump files or log reports in the DRW.
Also, response time is less than expected given the difficulty of this process.[/quote]
Now going on 3 hours with no reply? |
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tkl1126
Newbie
Joined: 12 Aug 2009
Posts: 7
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| Posted: Wed Aug 12, 2009 2:35 pm Post subject: Re: Problems with Recovery |
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| tkl1126 wrote: | | tkl1126 wrote: | | [quote=\\\"tkl1126\\\"]After 9 hours of scanning to build a directory/file ident and recovery, the programs just stops and the computer crashes. Very frustrating. It seems I can\\\'t get back to that file recovery area without having to start over. Any suggestions? |
Also, have reviewed the posts here in forum and have followed some suggestions with no joy. There are no dump files or log reports in the DRW.
Also, response time is less than expected given the difficulty of this process. |
Now going on 3 hours with no reply?[/quote]
Now going on 6 hours with no reply.....got to wonder who these people are? |
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chenghong
Moderator
Joined: 02 Jun 2009
Posts: 160
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| Posted: Wed Aug 12, 2009 5:33 pm Post subject: |
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Dear Tkl1126,
Sorry for your trouble.
Our time zone is +GMT 8, we would reply to you in the 24 hours after we receive your request.
Please don't do anything changes (overwrite/delete/format) to your partition which you want to recover data from. Please save your recovered files to your partition which you don’t want to recover data from.
According to your situation, we suggest you make a bootable CD/DVD to have a try.
Here is the method of making a bootable CD/DVD:
http://www.easeus.com/winpe-for-data-recovery.htm
To better help you, please send us DRWLog for further analyzing (DRWlog is in the installation directory of Data Recovery Wizard).
Sorry for bringing so much inconvenience to you.
Please feel free to contact us, we will do our best to help you.
As always, we recommend you to backup your system and disk with our Free Backup software - EASEUS Todo Backup (http://www.todo-backup.com).
Sincerely,
EASEUS Support Team Y
EASEUS Customer Support Center:
http://www.easeus.com/support.htm |
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jeanjones
Newbie
Joined: 03 Nov 2009
Posts: 2
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| Posted: Tue Nov 03, 2009 5:27 pm Post subject: Gratitude |
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| Thank you very much for the information you shared. Now I know what to do. |
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jeanjones
Newbie
Joined: 03 Nov 2009
Posts: 2
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| Posted: Tue Nov 03, 2009 5:29 pm Post subject: Gratitude |
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| Thank you very much for the information you shared. Now I know what to do. |
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