Deep scan shows files but after completing scan the files are gone

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JOEB50
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Deep scan shows files but after completing scan the files are gone

Postby JOEB50 » Thu Apr 20, 2017 9:45 pm

Hi, so im using the deepscan mode on an external hardrive which i accidentally formatted, i have lost many things from this.

When i choose to do deep scan i can see it detects all of my files.
Once the deep scan is complete it doesnt list my files.

Please help :(

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M.Mao
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Re: Deep scan shows files but after completing scan the files are gone

Postby M.Mao » Fri Apr 21, 2017 5:42 pm

Hi JOEB50,

Perhaps the software thought these files were invalid files, so it removed them from the file list tree. You may pause the scan once it lists the files you want, then try to recover them.

By the way, could you let me know the version you are running, Professional or Free? The latest version is 11.0:
http://www.easeus.com/data-recovery-software/
Mark
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm
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JOEB50
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Re: Deep scan shows files but after completing scan the files are gone

Postby JOEB50 » Fri Apr 21, 2017 8:08 pm

Hi Thanks for replying so quickly.

Its the newest Version I downloaded it only yesterday and i am currently using the free version, I would upgrade if i thought that was necessary.
When i pause and download the files during the scan then they download but only at 0mb and i am unable to open them. I have tried scanning multiple times with different usb ports.

Any other suggestions please?

Thanks

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Syche
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Re: Deep scan shows files but after completing scan the files are gone

Postby Syche » Sat Apr 22, 2017 6:02 pm

Dear JOEB50,

Thank you for your reply.

We are welling to set up a remote session to help you check the issue.

We'll send you the details about this via email.

Looking forward to your reply.
Syche
EaseUS Support Team
EaseUS Customer Support Center:
http://www.easeus.com/support.htm

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JOEB50
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Re: Deep scan shows files but after completing scan the files are gone

Postby JOEB50 » Sat Apr 22, 2017 6:27 pm

Ok ThankYou,

I have responded to your E-mail, Please tell me further instructions

Thanks


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