image file not intact

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image file not intact

Postby adg » Sat Jan 29, 2011 12:44 pm

i am tryin to do a full backup on my xp pro.
1st dvd copies fine,then i put in the 2nd dvd and it copies but at the end i get this error message.

All image file not intact.

and shows an error occurred,failed to backup.
adg
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Postby Nvidia » Sat Jan 29, 2011 5:26 pm

Dear adg,

Thanks for using our product.
We are sorry the available information is insufficient to analyzing the problem you encountered, for further analyzing it, please send us the following details.
1. The exact information of your CD writer, such as brand, model.
2. The exact information of the CD you used, also include brand, model.
3. Which version of our product do you use? You can click on the logon of our product which locates in the top left corner in main interface, and then choose Help > About to know the details.

With the details, we will try to reproduce the problem, when there is a solution, we will contact us as soon as possible.

Sincerely,
EASEUS Support Team F
EASEUS Customer Support Center:
http://www.easeus.com/support.htm
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image file not in tact answers

Postby adg » Sat Jan 29, 2011 10:14 pm

1.DVD-RW external top-load DVD writer RW208

2. DVD is a rosewell DVD-R4.7GB 16x model# RMR-SD100

3.I use your easeus Todo Backup home 2.0 free
adg
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forgot

Postby adg » Sun Jan 30, 2011 12:21 am

DVD player is a polaroid
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Postby Nvidia » Sun Jan 30, 2011 11:16 am

Dear adg,

Thanks for the further information, we will try to reproduce the problem with the same hardware configuration, and then find a proper solution for you. Now we suggest you temporarily use some other device to meet your needs as an alternative. We will do our best to find the solution as soon as possible, please be patience. Sorry for the inconvenience.

Sincerely,
EASEUS Support Team F
EASEUS Customer Support Center:
http://www.easeus.com/support.htm
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